When will I hear about my claim?
For protection policies onlyWed Nov 01 09:19:00 GMT 2017
Within 24 hours of you telling us you want to make a claim on your policy, we'll either arrange a tele-claim interview with you or send you a paper claim form in the post. We aim to deal with all other correspondence within five working days of receiving it. We'll keep you updated on the progress of your claim by phone.