Service | Problem and solution |
|---|
Plan valuations (real time and scheduled) | - Wrong valuation – the service uses the same data as our contact centres and website. If you think the value is wrong please speak to your usual Aegon contact.
- No valuation provided – check our text message response to find out why the valuation can’t be provided.
- No access - if you can’t access valuations, including scheduled requests, please speak to your service provider.
|
Single Sign On | - No access (first time) – check you or your client have registered by visiting our secure log-in page.
- No access (regular user) – get in touch with us on 0345 610 0001. For Aegon Retirement Choices (ARC) and One Retirement call 0345 608 1680.
- Forgotten secure service password - get in touch with us on 0345 610 0001. For ARC and One Retirement call 0345 608 1680.
- Link to Aegon not shown - please speak to your service provider.
|
Protection quotations | - No quote received – please review our response message to find out more.
- Aegon not showing – please speak to your quote service provider.
|
Electronic commission | - Wrong type/value of commission – the service uses the same data as our contact centres and administration teams. If you think the type and/or value of commission is wrong please speak to your usual Aegon contact.
- File not received – please speak to your service provider.
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