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About us

Customer Impact

At AEGON, we're committed to the Association of British Insurers' (ABI's) Customer Impact scheme.

This is a voluntary scheme which aims to improve customers' experience of the life, pensions and investment industry. It's overseen by an independent Customer Impact panel.

Customer Impact commitments

As a member of Customer Impact, we make three commitments to you:

  • to develop and promote products and services that meet your needs
  • to provide clear information and good service when you buy one of our products
  • to maintain an appropriate and effective relationship with you

We see these commitments as the absolute minimum we should be doing for our customers and it's our ambition to do much more than this.

Yearly report

The aim of this yearly report is to show you the improvements we've made and our commitment to continue to improve in response to your needs. Our report is an open and honest account of our progress, which covers:

David Healy
  • our performance against our customer priorities
  • our 2009 highlights
  • our thoughts about the coming year

As well as highlighting improvements and success stories, we're equally honest about the areas where we need to do better. We're working hard to improve these areas and hope you'll see that we really are committed to understanding and responding to your needs.

We'd like to take this opportunity to thank you for all your feedback in 2009 and ask that you continue with this into the coming year. Your input is the key element in improving our services and attitude as a company so that we will continue to develop products and services to benefit all our customers.

We welcome any comments you have about this report or AEGON in general - please email client.relations@aegon.ie

David Healy
Managing Director, AEGON Ireland
June 2010

Read the full report (PDF)